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Are you having trouble paying your bill? If circumstances make it impossible to pay your bill by the date due, we will discuss the possibility of granting a payment extension. Certain guidelines apply.

To request a payment arrangement, please log in to and click on Payment Arrangement to complete our Payment Arrangement request form. Please be aware that it could take up to two business days to process your request.

You may also call 813-228-1010 or toll free at 866-832-6249 on weekdays from 7:30 a.m. to 6:00 p.m